At Monro & Turtle we take the protection and privacy of your personal information very seriously. In order for us to provide you with a service, we need to collect some personal data. We are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. In general, this information will be limited to name, email address, telephone number, address and payment details.


Who does Monro & Turtle share your information with?

In order to make certain services available to you, we may need to share your personal data with a small number of service partners. Monro & Turtle only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which means they can only use your data to provide services to Monro & Turtle and to you, and for no other purposes.


What data does Monro & Turtle collect?

• Website Cookies: Cookies are small text files that are placed on your computer, laptop and/or mobile devices, which contain details of your browsing history on the website and distinguish you from other users. They are widely used and help to provide you with relevant and personalised online and mobile content and advertising, and help make websites work more efficiently. Your browser sends cookies back to the website every time you visit, so it can recognise you and can tailor what you see on the screen.

• Anonymous cookies: We collect non-identifiable information from visits to our websites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity, but we do so in ways that keep the information non-identifiable. If you do not want your transaction details used in this manner you can disable your cookies.

• Personalised cookies: These cookies are not only used for tracking. On occasion, we may personalise websites for certain visitors. For example, we may pre-populate a web form using information we hold about you. We do this to save you time online and to ensure the information we hold on you is correct. An invitation to visit one of these websites is usually presented as a personalised URL in an email, a notice on a website registration page, or as a response to you logging on to a certain website. We may also capture and store the IP address used to access the website, microsite or web form. This information is captured for audit and data analysis purposes. No effort is made to identify an individual from this information. If you choose to visit one of these websites, you are agreeing to let Monro & Turtle collect information about your visit, its association with other information about you and your relationship with Monro & Turtle. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.

• Google Analytics: When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

• Mailing Lists: We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications. You can unsubscribe from mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing


How can you access your personal information?

You are entitled to view, amend, or delete the personal information that we hold. Email your request to


Changes to this policy

We will revise this policy from time to time to ensure ongoing compliance with data protection laws and guidelines. This policy was last updated on 24.05.18


Any questions?

Please get in touch with us at

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