Returns Policy

Returns

We hope you love your Monro & Turtle jacket as much as we do but if something isn't quite right, we have a returns & exchange policy. Jackets must be returned to us in their original condition with all labels still attached. We are not able to refund you if the jacket is returned damaged. 

Please email us regarding your refund/exchange within 48 hours of receiving your jacket customercare@monroandturtle.co.uk

We suggest returning your item via tracked delivery to:

Monro & Turtle 

c/o Powwow 230-236 Mortimer House Lavender Hill

London

SW11 1LE

For all returns you will be required to arrange and pay for the return of the jacket. We cannot accept responsibility for any parcels lost in transit therefore we suggest tracked delivery.

Refunds

Refunds will be issued to the same payment method used. This will take up to 30 working days from when you get in touch, provided the jacket is returned in the original condition with all the labels attached. 

Exchanges

Our jackets are one of a kind. This means we are only able to exchange your jacket for another one of our designs. This may incur further charges in the event of a price discrepancy.

Please note that all our jackets are vintage and handmade and therefore may contain perfect imperfections. Slight marks and differences in surface colour and texture are an inherent characteristic of our jackets. They should not be mistaken for faults. Part of their charm is that they are unique and each tells their own individual, exclusive story. 

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